FLIPR

Returns software for online retailers

Every return, from every channel, handled in one place.

FLIPR gives your shoppers a returns portal in your brand and sends them a label or QR code. Every return from Shopify, Linnworks, Amazon, eBay, TikTok Shop and your marketplaces lands in one queue your team works through.

Create an account Log in

Accounts are for businesses only. Returning something you bought? You don't need an account, start your return here.

What FLIPR does

From “I want to send this back” to refunded and restocked.

Return requests from every sales channel land in one list. See what each customer asked for, where the order came from, and whether a label has gone out.

Portal

A returns portal in your brand

Shoppers find their order with the order number and their email or postcode. No account needed. Your logo and colours, in English, French, German, Italian, Spanish, Polish, Portuguese or Dutch.

Rules

Your return policy, applied for you

Return windows and your own return reasons, with photos required for faulty or wrong items, so every return arrives with what your team needs to decide.

Labels

Labels and QR codes from your carriers

Royal Mail, Evri, DPD, Sendcloud and Shippo, with QR codes for printer-free drop-off. Shoppers see each option and its price before they choose.

Payments

Charge for return postage, or don’t

Take the label fee in the portal by card, Apple Pay, Google Pay or Pay by Bank through Stripe or Mollie. Coupons waive it for the customers you choose.

Queue

Approve, reject or finish in one place

Every request shows the items, the reason, the channel and the customer. Approve it, reject it, or pick up a draft the customer never paid for.

Refunds

Refunds, exchanges and restock

Refund through the channel the order came from, offer an exchange instead, and put stock back in Linnworks when the parcel is checked in.

How it works

How a return moves through FLIPR

Your shopper does the first three steps on their own. Your team picks it up when the parcel arrives.

  1. 01 · Order

    Find the order

    The shopper enters their order number and email or postcode in your portal.

  2. 02 · Items & reason

    Choose what goes back

    They pick the items, give a reason, add photos if needed, and choose a refund or an exchange.

  3. 03 · Carrier

    Get a label

    They choose a carrier, pay postage if you charge for it, and get a QR code or label by email.

  4. 04 · Check-in

    Check it in

    Your team finds the parcel by order or return number, checks the items and adds notes.

  5. 05 · Close

    Refund and restock

    The refund goes back through the sales channel and the stock goes back into Linnworks.

Integrations

Works with the tools you already sell and ship with

Sales channels

  • ShopifyOrders, returns, refunds and exchanges
  • LinnworksOrder lookup and restock
  • AmazonReturns from UK, EU and North America marketplaces
  • eBayOne or more seller accounts
  • TikTok ShopReturns and refunds
  • WooCommerceOrder lookup and refunds

Marketplaces

  • MiraklDebenhams, Matalan, Mountain Warehouse, B&Q, Screwfix, Secret Sales
  • FruugoOrder lookup, returns and refunds
  • RackhamsOrder lookup and refund requests

Carriers and labels

  • Royal MailClick & Drop return labels
  • EvriUK returns with QR codes
  • DPDUK and EU parcels
  • SendcloudUK and EU return labels
  • ShippoMulti-carrier labels
  • Ezi ReturnsLocal carriers in countries such as Switzerland and Ireland

Payments

  • StripeLabel and exchange payments in the portal
  • MolliePayment links, one account per brand

Email, helpdesk and developers

  • Amazon SES or ResendReturn emails sent from your own domain
  • Hive HelpdeskReturn details alongside your support tickets
  • API and webhooksConnect your own systems and grading partners

Shopify, Linnworks, eBay and TikTok Shop connect by signing in to your account. There are no API keys to copy and paste.

Mobile app for sellers

Check returns in from your phone

The FLIPR app for iPhone and Android puts the returns desk in your team’s pocket. When a parcel comes back, scan its label and the return is added.

  • Scan to add a return. Point the camera at the parcel label and confirm what’s inside.
  • Fix a return’s outcome. Reopen anything waiting in To Process and change how it’s resolved.
  • One sign-in. Use your FLIPR login. The app keeps you signed in, and every return you add appears in the queue straight away.
Download on the App Store Get it on Google Play

Pricing

Pay for the returns you handle

Every plan has every feature: the branded portal, labels and QR codes, paid returns, refunds and restock, and every sales channel and carrier. Plans differ only by how many returns come in each month.

  • Starter

    For shops getting returns under control.

    £19/month

    • 50 returns a month
    • Every feature, channel and carrier
    • Email support
    Start free trial

  • Growth

    For growing shops selling on several channels.

    £49/month

    • 200 returns a month
    • Every feature, channel and carrier
    • Email support
    Start free trial

  • Pro

    For established brands with steady volume.

    £99/month

    • 1,000 returns a month
    • Every feature, channel and carrier
    • Priority support
    Start free trial

  • Scale

    For high-volume operations.

    £199/month

    • Unlimited returns
    • Every feature, channel and carrier
    • Dedicated support
    Start free trial

Extra returns

Busy month? Add packs of 50 more returns a month for £10 a month each (£100 a year on yearly plans) on Starter, Growth or Pro. Packs stack, and you can add or remove them in Plan & Billing whenever you like.

How you’re billed

Signed up at getflipr.app

Pay by card through Stripe. Change plan, add extra returns, update your card or cancel in Plan & Billing.

Installed from the Shopify App Store

Your plan is billed through Shopify and appears on your Shopify invoice, in your store’s currency. You choose and change it in your Shopify admin. Extra-returns packs aren’t sold through Shopify, so move up a plan when you need more.

Installing FLIPR from the Shopify App Store switches billing to Shopify. If you already pay FLIPR by card, connecting a Shopify store to that account keeps your card plan, so you’re never billed twice.

Card prices are in pounds sterling. Plans you pay for by card start with a 14-day free trial.

FAQ

Questions retailers ask

Do shoppers need an account to start a return?

No. Shoppers enter their order number and the email address or postcode from the order, and FLIPR finds it.

Can the returns portal use our branding?

Yes. The portal shows your logo and colours, return emails come from your own domain, and shoppers can switch between English, French, German, Italian, Spanish, Polish, Portuguese and Dutch.

Can we charge customers for return postage?

Yes. Shoppers see the price for each carrier and pay in the portal by card, Apple Pay, Google Pay or Pay by Bank, through your Stripe or Mollie account. Coupons let you waive the fee.

Does FLIPR work with Linnworks?

Yes. Connect Linnworks by signing in and authorising FLIPR. FLIPR looks up orders from Linnworks and puts returned stock back when the parcel is checked in.

Which carriers can we use for return labels?

Royal Mail, Evri, DPD, Sendcloud and Shippo, with QR codes for printer-free drop-off where the carrier supports them. Ezi Returns adds local carriers in countries such as Switzerland and Ireland.

How much does FLIPR cost?

Starter is £19 a month for 50 returns, Growth £49 for 200, Pro £99 for 1,000 and Scale £199 for unlimited returns. Pay yearly and get two months free. Every plan has every feature, and packs of 50 extra returns cost £10 a month. See pricing.

How does billing work if we install FLIPR from the Shopify App Store?

Installing FLIPR from the Shopify App Store switches billing to Shopify: your plan appears on your Shopify invoice, in your store’s currency, and you choose or change it in your Shopify admin. If you already pay FLIPR by card, connecting a Shopify store to that account keeps your card plan, so you’re never billed twice.

Is there a mobile app?

Yes. The FLIPR app for iPhone and Android lets your team scan a returned parcel’s label to add the return, and fix returns waiting to be processed. Get it on the App Store or Google Play.

How do we get started?

Create an account, verify your email address, then connect your store. Card plans start with a 14-day free trial.

Set up your returns portal

Create an account, verify your email and connect your store. Questions first? Email [email protected].

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